Takaful Basic Exam: Rules & Regulation

It is important to familiarize yourself with the rules and regulations before taking the exam. This page outlines the guidelines that all takaful agents must follow when taking the TBE in Malaysia.

Rules & Regulations

The TBE is a mandatory exam that tests the agents' knowledge and understanding of the basics of the takaful industry. To ensure that the exam is conducted fairly and impartially, there are rules and regulations that must be followed by all candidates. These rules and regulations are designed to maintain the integrity of the exam and ensure that all candidates are given equal opportunities to succeed.

In this page, we'll outline the rules and regulations for taking the TBE, including exam format, scoring, time limits, and other important details. Read on to learn more about the TBE rules and regulations and how to prepare for the exam.

Intro
Rules & Regulation

Withdrawals:

Withdrawal and postponement are not permissible after the closing date (7 days before the examination date). However, candidates may be excused from appearing in a scheduled examination only for serious emergencies such as the following situations:

  1. Medical grounds (self);
  2. Bereavement of parents, spouse or children;
  3. Disabling traffic accident;
  4. Court appearance (self).

The candidates should notify MTA of his/her absence within 24 hours and not more than 3 days from examination date in written by email to tbeadmin@malaysiantakaful.com.my. Should they fail to do so, the fee will be forfeited.

Candidates are allowed to defer the examination to another date and time. Any deferment date should be minimum 7 days before examination date.

Any disputes should be done not more than six months after examination date, after six months MTA will not entertain any dispute.

MTA reserves the right to withdraw, withhold or invalidate the results or certificates at any time pertaining to any alleged breach of examination regulations and procedures. MTA and/or examination committee will take disciplinary action in relation to any examination candidates found guilty of any dishonorable or unprofessional conduct or committing any breach of examination rules, regulations or procedures. The decisions of MTA and/or Examination Board shall be final and binding.

Takaful Basic Examination (TBE) Confirmation of Registration:

All Confirmation of Registration containing details of the candidate, the date, time and venue of the examination will be forwarded to the candidates by email prior to the date of the examination registered for. The candidate will be able to print the Confirmation of Registration.

Candidates must bring the Confirmation of Registration together with their NRIC (Identification Card), original/certified true copies of SPM or relevant qualifications and calculator to the examination centre. Candidates will not be allowed to take examination if they failed to produce the above documents. Candidates who have not received the Confirmation of Registration within three (3) days after registration date should contact MTA immediately.

Candidates are responsible for checking the date, time, location, rules & regulation of their examination.

General Information and Instructions:

  1. Proof of Identity:
    Candidates are advised to bring their original Identity Card to the examination centre. They will not be allowed to sit for the exam if they could not produce their Identity Card. Candidates are also advised to bring along their original certificate, (SPM/MCE or equivalent) to the examination centre for verification.
  2. Enter and Leaving Examination centre:
    Candidates are advised to be ready at the designated examination centre 30 minutes before commencement of the exam. The proctors reserve the right to bar candidates from taking the exam if they are late for the exam. They are required to review the allotted time schedule in the schedule. They will not be permitted to leave the exam room until 30 minutes after the time fixed for the session commencement.
  3. Result:
    Results are generated immediately once candidate completes the examination by pressing submit button, except there is a breach of instruction rules, regulations and procedures of the examination. The examination results is in every case final
  4. Instructions to Candidates:
    • Obey all instructions, directions and ruling of the presiding official.
    • Candidates who are not able to produce their identity card will not be allowed to sit for the examination.
    • Candidates are also needed to bring the original copy of the SPM/MCE or any equivalent (academic related) certificate for verification before being allowed to sit for the exam.
    • MTA reserves the right to ask from the candidates for any other proof of identity at any time during or after the examination. This includes the taking of thumbprints and photographs of candidate.
    • Do not take into the exam room or utilize there any book, document or other written, typed or printed matter except your identity card and certificate and any other items provided by the presiding officials in connection with the exam.
    • Do not attempt to copy or write any examination questions on any of your property and leave the exam room with it.
    • Do not converse or in any way receive communication with or willingly receive communication from any other person except the presiding officials during the exam.
    • Raise hands if they wish to attract the attention of the presiding officials.
    • Do not temporarily leave the exam room, except in the case or urgent necessity when a presiding official must accompany you.
    • Switch off and put away any transmitting or receiving equipment, e.g. hand-phones, pagers, palm top, i-pads etc.
    • Do not read or attempt to read the work of any other candidates.
    • Smoking in the examinations room is strictly prohibited.
    • Candidate to conduct oneself ethically and professionally at all times at the examination.
    • Stop work immediately after the presiding officials has announced that the allotted time is up. Any breach of the instructions rules, regulations and procedures of the examination may result in:
      • Candidate disqualification not only in respect of the examination sat for but also for a period of years or even indefinitely.
      • The withdrawal, withholding or invalidation of candidate’s result or certificate at any time.
      • Any other sanction or action against the candidate as MTA deem fit and proper.
  5. For inquiries, please contact TBE Helpdesk at 03-2276 1294 or e-mail to tbeadmin@malaysiantakaful.com.my.
  6. Power Under the Memorandum and Articles of Association:
    Under the M&A of MTA, the board without prior notice may make, alter or revoke from time to time rules providing for all matters relating to the examination of MTA.
  7. Liability of MTA:
    If MTA, for reasons outside its control, should find it impossible to hold any of the confirmed examinations, MTA’s liability shall be limited to a complete refund of the examination fee paid in respect of the examination concerned.
en_USEnglish

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

*2025 – Current Figures as at Q2 2025

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

Source:

1. ISM (Knowledge Management System & Monthly Bulletin)
2. MTA

map-mlre
Malaysian Life Reinsurance Group

Unit 39-A-6, Level 39, Tower A, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur
Malaysia

Hotline: –
Tel: 603 2780 6611
Fax: 603 2780 6622
Email: mlre_hr@mlre.com.my
Web: Malaysian Life Reinsurance Group

Malaysian Life Reinsurance Group
zurich-for-map
Zurich Takaful Malaysia Berhad

Level 23A, Mercu 3, No 3, Jalan Bangsar, KL Eco City, 59200, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2109 6000
Fax: 603 2109 6888
Emailc: allcentre@zurich.com.my
Web: Zurich Takaful Malaysia Berhad

Zurich Takaful Malaysia Berhad
takafulikhlas-for-map
Takaful Ikhlas General Berhad

IKHLAS Point, Menara 11A, Avenue 5, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Hotline: –
Tel: 603 2723 9696
Fax: 603 2723 9998
Email: ikhlascare@takaful-ikhlas.com.my
Web: Takaful Ikhlas Family Berhad

Takaful Ikhlas General Berhad
takafulmalaysia-for-map
Syarikat Takaful Malaysia Am Berhad

Menara Takaful Malaysia, No.4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.

Hotline: 1300 8 TAKAFUL(825 2385)
Tel: 603 2268 1984
Fax: 603 2274 0237
Email: csu@takaful-malaysia.com.my
Web: Syarikat Takaful Malaysia Keluarga Berhad

Syarikat Takaful Malaysia Am Berhad
munich-re-aia-new
Munich Re Retakaful

Suite 13.1, Level 13, Menara IMC, 8 Jalan Sultan Ismail, 50250 Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2380 8421
Fax: 603 2032 5955
Email: –
Web: https:Munich Re Retakaful

Munich Re Retakaful
malaysia-re-for-map
Malaysian Re

12th Floor, Bangunan Malaysian Re, No 17, Lorong Dungun, Damansara Heights, 50490 KUALA LUMPUR

Hotline: –
Tel: 603 2096 8000
Fax: 603 2096 7000
Email: retakaful.crm@malaysian-re.com.my
Web: Malaysian Re

Malaysian Re
etiqa-general-map
Hong Leong MSIG Takaful Berhad

Level 5, Tower B, PJ City Development, No.15A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor

Hotline: –
Tel: 603 7650 1800
Fax: 603 7620 6730
Email: ReachUs@takaful.hongleong.com.my
Web: Hong Leong MSIG Takaful Berhad

Hong Leong MSIG Takaful Berhad
great-eastern-map
Great Eastern Takaful Berhad

Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur

Hotline: 1 300 13 8338
Tel: 603 4259 8338
Fax:603 4259 8808
Email: i-greatcare@greateasterntakaful.com
Web: Great Eastern Takaful Berhad

Etiqa General Takaful Berhad
fwd-map
FWD Takaful Berhad

Level 29 Menara Shell, 211 Jalan Tun Sambanthan, Brickfields 50470 Kuala Lumpur

Hotline: –
Tel: 1300 13 7988
Fax: 603 2710 7800
Email: contact.my@fwd.com
Web: FWD Takaful

FWD Takaful Berhad
zurich-for-map
Zurich General Takaful Malaysia Berhad

Level 23A, Mercu 3, No 3, Jalan Bangsar, KL Eco City, 59200, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2109 6000
Fax: 603 2109 6888
Emailc: allcentre@zurich.com.my
Web: Zurich Takaful Malaysia Berhad

Zurich General Takaful Malaysia Berhad
takafulikhlas-for-map
Takaful Ikhlas Family Berhad

IKHLAS Point, Menara 11A, Avenue 5, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Hotline: –
Tel: 603 2723 9696
Fax: 603 2723 9998
Email: ikhlascare@takaful-ikhlas.com.my
Web: Takaful Ikhlas Family Berhad

Takaful Ikhlas Family Berhad
takafulmalaysia-for-map
Syarikat Takaful Malaysia Keluarga Berhad

Menara Takaful Malaysia, No.4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.

Hotline: 1300 8 TAKAFUL(825 2385)
Tel: 603 2268 1984
Fax: 603 2274 0237
Email: csu@takaful-malaysia.com.my
Web: Syarikat Takaful Malaysia Keluarga Berhad

Syarikat Takaful Malaysia Keluarga Berhad
swiss-re-for-map
Swiss Re Retakaful

Swiss Re Retakaful, Swiss Reinsurance Company Ltd, Kuala Lumpur Branch, No.10 Persiaran KLCC Level 13A-2, Capital Tower @ Platinum Park

Hotline: –
Tel: 603 2118 3800
Fax: 603 2118 3811
Email: –
Web: Swiss Re Retakaful

Swiss Re Retakaful
sunlife-for-map
Sun Life Malaysia Takaful Berhad

Level 11, 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur

Hotline1 300 88 5055
Tel603 2612 3600
Fax603 2614 3550
Emailwecare@sunlifemalaysia.com
Web: Sun Life Malaysia Takaful Berhad

Sun Life Malaysia Takaful Berhad
prudential-map
Prudential BSN Takaful Berhad

Tingkat 13, Menara Prudential, Persiaran TRX Barat, 55188 Tun Razak Exchange, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2053 7188
Fax: 603 2026 7688
Email: customer@prubsn.com.my
Web: Prudential BSN Takaful Berhad

Prudential BSN Takaful Berhad
etiqa-general-2-map
Etiqa General Takaful Berhad

Level 21, Tower C, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur

Hotline: 1 300 13 8888
Tel: 603 2297 1888
Fax: 603 2297 1800
Email: info@etiqa.com.my

Etiqa General Takaful Berhad
etiqa-famili-2-map
Etiqa Family Takaful Berhad

Level 20, Tower B, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur

Hotline: 1 300 13 8888
Tel: 603 2297 1888
Fax: 603 2297 1800
Email: info@etiqa.com.my

Etiqa Family Takaful Berhad
AmMetLife Takaful Berhad

Level 23, Menara 1 Sentrum, No. 201,
Jalan Tun Sambanthan, 50470 Kuala Lumpur

Hotline: 1 300 88 8800
Tel: 603-2271 8000
Fax: 603-2171 3000
Email: customercare@ammetlifetakaful.com

AmMetLife Takaful Berhad
AIA PUBLIC Takaful Bhd.

Level 14, Menara AIA, 99, Jalan Ampang, 50450 Kuala Lumpur, Malaysia

Hotline: 1 300 88 8922
Tel: 603 2037 1333
Fax: 603 2056 3690
Email: my.customer@aiapublic.com.my

AIA PUBLIC Takaful Bhd.