Accident Assist Call Centre (AACC)

The Accident Assist Call Centre is manned by trained and experienced professionals who are equipped to provide prompt and effective assistance to customers who are in need. They are available 24/7 and are just a phone call away.

If you are involved in an accident we are here to help!

Accident Assist, a public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in event of a road accident. Accident Assist will also respond to basic or common enquiries relating to motor policies/ certificates. It is a dedicated tele-service line manned by customer service officers operating 24 hours daily.

Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor insurance/ takaful claim.

Accident Assist is a HELPLINE for roadside emergencies that is available 24 hours/7 days a week covering the following service. NATIONWIDE:

Emergency Roadside Assistance – Connection to ambulance, Police, Fire brigade or general repairs
Assistance on Towing (Self-paid)
Assistance to check coverage & to connect with own Insurance Company
General motor insurance claim enquiry
Accident procedural enquiry
Notification of Complaints
Notification of fraudulent practices

Accident Assist is managed by general insurers and takaful operators. It is operated by Telekom Malaysia.