Frequently Asked Questions: Answers at Your Fingertips

Our FAQ page is regularly updated to ensure that we are providing you with the most accurate and up-to-date information. If you can't find the answer you're looking for, please feel free to contact us for further assistance.

Family Takaful Plan offers benefits and life insurance coverage to your long-term savings. You or your heirs will benefit in monetary terms if you had an accident. At the same time, you will enjoy long-term personal savings as part of your contribution will be deposited into a savings account for the purpose.

You can choose your own maturity plan and no forfeiture if you cancel your family takaful plan. You are also eligible to be exempted from income tax on your family takaful plan.

No, the Family Takaful plan is available to all individuals regardless his / her religious beliefs. No additional terms and conditions imposed on non-Muslim participants.

When you participate in the family takaful, you will contribute a sum of money to a common takaful fund. You will be entered into an agreement (aqad) for part of your contribution as participative contribution (tabarru ') and partly as a savings and investment.

Your contribution in the form tabarru 'will be put into a special account funds Participants (AKP), which will be used to fulfill your responsibilities in helping each other if one of the participants misfortune such as the death or permanent disability. If you survive until the maturity date of the plan, you are entitled to share the net surplus of thefund, (if any). Operator will invest your savings and investment contributions in the Participant Account (AP) and the profit will be shared between you and the operator based on pre-agreed ratio.

The salient features of the Family Takaful are:

  1. Available to all individuals aged between 18 and 55 years.
  2. You have the option on maturity.
  3. No forfeiture in the event of cancellation
  4. Facilities for producing some of the contributions.
  5. Surplus sharing with takaful operators.
  6. To provide long-term savings and investments.

It is important that you understand the terms used in Family Takaful plan. If you are unsure of the meanings on these terms, you should ask your agent or the operator. As the certificate is a legal contract, the purposes set forth in the certificate will apply the claim.

Some of the important terms are:

  1. Contribution - This is an installment of your contribution shall be paid to the operator. You can choose to pay contributions monthly, quarterly, half-yearly or yearly.
  2. Grace period - You will be allowed a grace period of 30 days to pay installments Takaful contribution. If you die during the grace period, installments outstanding contribution shall be deducted from the amount of Takaful benefits you.
  3. Maturity - You can choose any maturity appropriate for your needs. The range is from 10 years to 40 years

Family Takaful plans typically do not cover the following points:

  1. Attempted suicide or intentionally self-inflicted injury either while you sane or insane.
  2. If you break the law.
  3. If you provoke an attack.
  4. If you are under the influence of drugs or alcohol.
  5. If you have AIDS or HIV.
  6. Other reasons prohibited by Shariah law.

You can choose to make your Takaful contribution by installments on monthly, quarterly, semi-annually or annually basis. Payment can be made through bank standing order, payroll deduction, and payment by cash or check at any branch of your takaful operator.

Yes, you are eligible for tax relief when you participate in Family Takaful plan. Your Takaful Operator will produce an annual contribution statement to support your income tax return to the Inland Revenue Board.

  1. Participant Account (AP)? Participant Account is an investment account for a part of your installment Takaful contributions has been credited for the purpose of saving and investment.
  2. Participants' Special Account (AKP)? Participants 'Special Account (AKP) is where the balance of your installment Takaful contributions have been credited as a contribution to participation (Tabarru') for the payment of Takaful benefits to any participant who suffered due to the death or permanent disability.

Claims must be notified in writing immediately to the Department of Family Takaful Claims as soon as the incident occurred.

  1. There are various types of claim : -
    1. Death Claim
    2. Expenses Instant Death
    3. Total Permanent Disability
    4. Hospital Benefit
    5. Exemption Benefit Contributions
    6. Critical Illness
    7. Family Income Benefit
  2. The evidence must be signed by the individual (s) entitled to claim, in which the benefits will be paid based on the following conditions: -
    1. Executor The statement must be completed and supplied by the nominee in the nomination form (s).
    2. Proposed Grant Evidence must be completed and supplied by people who will receive benefits. For cases involving children, the statement must be completed by a parent or legal guardian.
    3. Persons Mandated Evidence must be completed and provided by the People (their) job.
  3. Obtain and submit all the necessary documents to support your claim to the Department of Family Takaful Claims.
  4. All copies of documents to support your claim must be confirmed and supported / signed by the Commissioner of Oaths or Takaful operator personnel.
  5. All required documents must be supplied by the claimant on their own costs.

General Takaful is provided to give protection to participant for losses arising from perils such as accident, fire, flood, liability and burglary. For instance, insuring your hourse and belongings against fire or vehicles against accidental damage or theft. You will also be covered on your liabilites to others arising out of the law demand and it is compulsory in some cases like the motor third party takaful.

When you participate in the General Takaful plan you will be covered when something happens to the items that are being covered. For instance, if you participate in General Takaful for your house and it was damaged in a storm, your Takaful protection will cover the cost of repairing your house but as long as you are up to date on your Takaful certificate.

There are 9 products of General Takaful offered by Takaful Operator in Malaysia namely Motor Takaful, Marine Takaful, Fire Takaful, Liability Takaful, Personal Accident Takaful, Fidelity Guarantee and Bonds, Aviation Takaful and Miscellaneous Accident Takaful.

There is no obvious difference between both practices except for; General Takaful is provided to provide a form of Shariah-compliant risk management via risk sharing to cover participants against financial losses due to misfortune occurring to their properties or their rights.

Anyone who owns an asset should participate in General Takaful as to protect it against losses due to fire, theft and etc. Each paricipant may also insure his / her dependents' health and well-being through hospitalization and personal accident certificates. The participants should be the one who will bear the financial losses if it's happen. This is called insurable interest.

Most general Takaful certificates are annual – that is, they last for one year. Some certificates are issued for longer periods – like Fire Takaful for residences – and some for shorter periods – like Takaful for goods transportation or for emergency medical treatment during foreign travel.

Most general Takaful certificates are annual – that is, they last for one year. Some certificates are issued for longer periods – like Fire Takaful for residences – and some for shorter periods – like Takaful for goods transportation or for emergency medical treatment during foreign travel.

In case of an indemnity cover (one that seeks to compensate the actual loss)--for instance, a Takaful certificate that covers property, if there are two certificates involved, the loss shall be shared by both the certificates. In no case can a participant get more than the actual pecuniary loss he or she has incurred. On the other hand, in respect of benefit certificates like the Personal Accident Takaful certificate, where a fixed benefit is paid, no matter what the actual loss is, one may obtain benefits from more than one Takaful certificate.

In indemnity certificates, the upper limit of a claim is the sum covered and this usually applies for the period of the Takaful certificate. Certain certificates, however, allow for reinstatement of the Sum Covered by payment of proportionate contribution for the remaining period of the Takaful certificate. The actual claim will be the actual extent of financial loss as validated by documents like bills. If the property is under covered, the participant shall bear a rate able proportion of the loss. There can be more than one claim in the Takaful certificate period but the sum covered is usually the limit for the Takaful certificate period unless reinstated.

In indemnity certificates, the upper limit of a claim is the sum covered and this usually applies for the period of the Takaful certificate. Certain certificates, however, allow for reinstatement of the Sum Covered by payment of proportionate contribution for the remaining period of the Takaful certificate. The actual claim will be the actual extent of financial loss as validated by documents like bills. If the property is under covered, the participant shall bear a rate able proportion of the loss. There can be more than one claim in the Takaful certificate period but the sum covered is usually the limit for the Takaful certificate period unless reinstated.

It is now common in Takaful Health practice for certificate benefit to offer a cashless program. A cashless program allows the beneficiaries of the certificate to obtain the hospitalization benefits without having to first pay the bills at point of his charged and to claim from the Takaful Operator for reimbursement of the eligible cost. The Takaful operators will have appointed a service provider sometimes called Third Party Administrator (TPA), who liaises with the hospitals and guarantee the payment for your treatment as per the terms of your Takaful certificate and coverage.

Most general Takaful certificates are annual and the contribution payment is in advance. No risk commences unless you have paid the contribution. In some long term certificates, companies have the facility of collecting contributions periodically.

The individual must pass the Takaful Basic Examination (TBE) organized by Islamic Banking and Financial Institute Malaysia (IBFIM) and the registration can be made through any Takaful Operator (TO). The registration depends on the TBE route taken by the individual. The route as below:

  1. Part A+C = Basic + Family
  2. Part A+B = Basic + General
  3. Part B = General
  4. Part C = Family

In order to register with the TO, the individual must pass either 1 of the examination route which are Part A+C or Part A+B. Then only they can sit for Part B or Part C and register with the TO.

The agent or the public may check agent registration status using Public Enquiry System.

How long does it takes to release the agent status after the resignation has been submitte to the principal and with whom should be the agent check the status?Normally, the principal will release agent status once the agent has clear all outstanding matter. Therefore, the agent should check their status with the principal.

How do I check the TBE registration status and TBE results?Candidates can check registration TBE status and result directly with IBFIM or check by online at www.takafuleexam.com.my

The conditions are:
  1. Exempted agents must pass TBE if they wish to join another principal or re-join their original principal, should they are terminated due to failure to meet the minimum contract maintenance or the disciplinary reasons such as breach of Code of Ethics, misconduct, committing criminal breach of trust or violating the rules and regulations of MTA or TO.
  2. Exempted agents who voluntarily resigned and not because of the reasons as stated in item 1 would remain exempted from passing TBE if they wish to join another principal or re-join their original principal
  3. Exempted agents who active in their original company will remain exempted from passing TBE.

The agent should contact MII or IBFIM to reprint the certificate.

Please contact the principal to liaise with MTA and the cost is RM50.00.

No, an agent only can register with 1 principal for Family Takaful.

Yes, but not more than 2 principals.

Total of 30 hours for Family Takaful and 20 hours for General Takaful.

The license is active within 2 years. Upon the expiry date, the agent must contact the principal for the renewal status.

RM 80 for first time registration and re-sit candidates.

No, the TBE exam by MII can be used to register both license (Family and General). But this is applicable to the agent who had taken the MII in the earlier process. With the effect from April 2012, only IBFIM responsible to coordinate the TBE Exam process for any agents.

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Malaysian Life Reinsurance Group

Unit 39-A-6, Level 39, Tower A, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur
Malaysia

Hotline: –
Tel: 603 2780 6611
Fax: 603 2780 6622
Email: [email protected]
Web: Malaysian Life Reinsurance Group

Malaysian Life Reinsurance Group
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Zurich Takaful Malaysia Berhad

Level 23A, Mercu 3, No 3, Jalan Bangsar, KL Eco City, 59200, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2109 6000
Fax: 603 2109 6888
Emailc: [email protected]
Web: Zurich Takaful Malaysia Berhad

Zurich Takaful Malaysia Berhad
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Takaful Ikhlas General Berhad

IKHLAS Point, Menara 11A, Avenue 5, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Hotline: –
Tel: 603 2723 9696
Fax: 603 2723 9998
Email: [email protected]
Web: Takaful Ikhlas Family Berhad

Takaful Ikhlas General Berhad
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Syarikat Takaful Malaysia Am Berhad

Menara Takaful Malaysia, No.4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.

Hotline: 1300 8 TAKAFUL(825 2385)
Tel: 603 2268 1984
Fax: 603 2274 0237
Email: [email protected]
Web: Syarikat Takaful Malaysia Keluarga Berhad

Syarikat Takaful Malaysia Am Berhad
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Munich Re Retakaful

Suite 13.1, Level 13, Menara IMC, 8 Jalan Sultan Ismail, 50250 Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2380 8421
Fax: 603 2032 5955
Email: –
Web: https:Munich Re Retakaful

Munich Re Retakaful
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Malaysian Re

12th Floor, Bangunan Malaysian Re, No 17, Lorong Dungun, Damansara Heights, 50490 KUALA LUMPUR

Hotline: –
Tel: 603 2096 8000
Fax: 603 2096 7000
Email: [email protected]
Web: Malaysian Re

Malaysian Re
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Hong Leong MSIG Takaful Berhad

Level 5, Tower B, PJ City Development, No.15A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor

Hotline: –
Tel: 603 7650 1800
Fax: 603 7620 6730
Email: [email protected]
Web: Hong Leong MSIG Takaful Berhad

Hong Leong MSIG Takaful Berhad
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Great Eastern Takaful Berhad

Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur

Hotline: 1 300 13 8338
Tel: 603 4259 8338
Fax:603 4259 8808
Email: [email protected]
Web: Great Eastern Takaful Berhad

Etiqa General Takaful Berhad
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FWD Takaful Berhad

Level 29 Menara Shell, 211 Jalan Tun Sambanthan, Brickfields 50470 Kuala Lumpur

Hotline: –
Tel: 1300 13 7988
Fax: 603 2710 7800
Email: [email protected]
Web: FWD Takaful

FWD Takaful Berhad
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Zurich General Takaful Malaysia Berhad

Level 23A, Mercu 3, No 3, Jalan Bangsar, KL Eco City, 59200, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2109 6000
Fax: 603 2109 6888
Emailc: [email protected]
Web: Zurich Takaful Malaysia Berhad

Zurich General Takaful Malaysia Berhad
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Takaful Ikhlas Family Berhad

IKHLAS Point, Menara 11A, Avenue 5, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Hotline: –
Tel: 603 2723 9696
Fax: 603 2723 9998
Email: [email protected]
Web: Takaful Ikhlas Family Berhad

Takaful Ikhlas Family Berhad
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Syarikat Takaful Malaysia Keluarga Berhad

Menara Takaful Malaysia, No.4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.

Hotline: 1300 8 TAKAFUL(825 2385)
Tel: 603 2268 1984
Fax: 603 2274 0237
Email: [email protected]
Web: Syarikat Takaful Malaysia Keluarga Berhad

Syarikat Takaful Malaysia Keluarga Berhad
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Swiss Re Retakaful

Swiss Re Retakaful, Swiss Reinsurance Company Ltd, Kuala Lumpur Branch, No.10 Persiaran KLCC Level 13A-2, Capital Tower @ Platinum Park

Hotline: –
Tel: 603 2118 3800
Fax: 603 2118 3811
Email: –
Web: Swiss Re Retakaful

Swiss Re Retakaful
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Sun Life Malaysia Takaful Berhad

Level 11, 338, Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur

Hotline1 300 88 5055
Tel603 2612 3600
Fax603 2614 3550
[email protected]
Web: Sun Life Malaysia Takaful Berhad

Sun Life Malaysia Takaful Berhad
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Prudential BSN Takaful Berhad

Tingkat 13, Menara Prudential, Persiaran TRX Barat, 55188 Tun Razak Exchange, Kuala Lumpur

Hotline: 1 300 888 622
Tel: 603 2053 7188
Fax: 603 2026 7688
Email: [email protected]
Web: Prudential BSN Takaful Berhad

Prudential BSN Takaful Berhad
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Etiqa General Takaful Berhad

Level 21, Tower C, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur

Hotline: 1 300 13 8888
Tel: 603 2297 1888
Fax: 603 2297 1800
Email: [email protected]

Etiqa General Takaful Berhad
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Etiqa Family Takaful Berhad

Level 20, Tower B, Dataran Maybank, No. 1, Jalan Maarof, 59000 Kuala Lumpur

Hotline: 1 300 13 8888
Tel: 603 2297 1888
Fax: 603 2297 1800
Email: [email protected]

Etiqa Family Takaful Berhad
AmMetLife Takaful Berhad

Level 23, Menara 1 Sentrum, No. 201,
Jalan Tun Sambanthan, 50470 Kuala Lumpur

Hotline: 1 300 88 8800
Tel: 603-2271 8000
Fax: 603-2171 3000
Email: [email protected]

AmMetLife Takaful Berhad
AIA PUBLIC Takaful Bhd.

Level 14, Menara AIA, 99, Jalan Ampang, 50450 Kuala Lumpur, Malaysia

Hotline: 1 300 88 8922
Tel: 603 2037 1333
Fax: 603 2056 3690
Email: [email protected]

AIA PUBLIC Takaful Bhd.