CUSTOMER SATISFACTION INDEX 2024: INSURANCE & TAKAFUL INDUSTRY CONTINUES TO STRENGTHEN PUBLIC TRUST, DELIVERING CUSTOMER SATISFACTION
KUALA LUMPUR, –  September 2025, – The Malaysian insurance and takaful industry has recorded an improvement in service excellence, with the latest Customer Satisfaction Index (CSI) reaching a commendable 88 points in 2024. This marks positive momentum, rising steadily from...
